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Product Questions – General Setup

Product Questions are configured in the POS365 Admin Center. They are triggered automatically when a configured product is added to a POS365 transaction. Product Questions can ask the cashier to confirm a condition or automatically add another product to the transaction.

 Available question types
Type Purpose
Auto Add Automatically adds a configured item and quantity when the trigger item is added.
Yes/No Displays a question to the cashier and handles a No response according to the configured action.

Choose the guide for the Product Question you want to configure:

Create a Product Question
  1. Open the POS365 Admin Center.
  2. Go to Setup.
  3. Select Product Questions.
  4. Select Create.
  5. Select the required question type.
  6. Select Next: Setup.
  7. Complete the setup for the selected question type.
How Product Questions work in POS365

The cashier does not manually open Product Questions.

When the configured trigger product is added to a transaction, POS365 automatically performs the action associated with the selected question type:

  • Auto Add adds the configured related item.
  • Yes/No displays the configured question to the cashier.