---
title: Why is a new item not visible in POS365?
description: "Description\nAn item created in Business Central has not appeared in the Admin Center or POS365.\nAnswer\nThe item may be missing required information in Business Central or may not be enabled for POS365. Check that the item has:\nAn Item Category Code\nA General Product Posting Group\nA VAT Product Posting Group\nOn POS365 [PON] enabled\nAllow 1–6 minutes for changes from Business Central to reach the Admin Center. If the item is visible in the Admin Center but not in POS365, open More options → Settings in POS365 and run a Full Sync.\nIndepth guide link: \"https://help.posone365.com/pos365/hc/en-dk/articles/19964861984412-how-to-synchronize-items-to-the-admin-center\""
---

[Skip to content](https://help.posone365.com/pos365/why-is-a-new-item-not-visible-in-pos365#main-content)

[![POS365 Logo](https://help.posone365.com/hs-fs/hubfs/main_logo_pos365_color%202.png?width=150&height=24&name=main_logo_pos365_color%202.png)](https://help.posone365.com/pos365?hsLang=en)

Open main navigation

Close main navigation

- [Contact us](https://help.posone365.com/tickets-view)

[Contact us](https://help.posone365.com/tickets-view?hsLang=en)

 This is a search field with an auto-suggest feature attached.

- There are no suggestions because the search field is empty.

1. [POS365](https://help.posone365.com/pos365?hsLang=en)
2. [FAQs](https://help.posone365.com/pos365/faqs?hsLang=en)
3. [Business Central](https://help.posone365.com/pos365/faqs?hsLang=en#business-central)

# Why is a new item not visible in POS365?

## An item created in Business Central has not appeared in the Admin Center or POS365.

The item may be missing required information in Business Central or may not be enabled for POS365. Check that the item has:

- An **Item Category Code**
- A **General Product Posting Group**
- A **VAT Product Posting Group**
- **On POS365 \[PON\]** enabled

Allow 1–6 minutes for changes from Business Central to reach the Admin Center. If the item is visible in the Admin Center but not in POS365, open **More options → Settings** in POS365 and run a **Full Sync**.

**Indepth guide link:** "[https://help.posone365.com/pos365/hc/en-dk/articles/19964861984412-how-to-synchronize-items-to-the-…](https://help.posone365.com/pos365/hc/en-dk/articles/19964861984412-how-to-synchronize-items-to-the-admin-center?hsLang=en)"

[![cropped-cropped-logo\_posone\_pos\_CMYK-180x60-1-2](https://help.posone365.com/hs-fs/hubfs/cropped-cropped-logo_posone_pos_CMYK-180x60-1-2.png?width=180&height=60&name=cropped-cropped-logo_posone_pos_CMYK-180x60-1-2.png "cropped-cropped-logo_posone_pos_CMYK-180x60-1-2")](https://posone365.com)

[www.posone365.com](https://www.posone365.com)

Copyright © 2026, POS-ONE A/S