Why does a payment for a sales order or sales quote appear on the Z report but not in the store’s total sales?
A payment collected for a sales order or sales quote appears on the Z report, but the amount is not included in the store’s total sales in the Admin Center.
Answer
The payment appears on the Z report because it must be included when reconciling the payments received by the cash register.
At this stage, the transaction is treated as a payment against the sales order or sales quote rather than a completed and posted sale. It is therefore not included in the store’s total sales in the Admin Center.