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Why are POS365 sales invoices not posted by the Business Central job queue?

POS365 sales invoices remain open even though the invoice job queue is active in Business Central.

One possible cause is that Default Customer No. is missing from the POS365 integration setup.

Check the following in Business Central:

  1. Search for and open POS365 Integration Setup [PON].
  2. Confirm that Default Customer No. is filled in.
  3. Verify that the invoice’s Sell-to Customer No. matches the configured default customer.
  4. Confirm that the invoice:
    • Has the status Released.
    • Contains a POS365 Receipt No.
    • Has at least one sales line with both Type and No. filled in.
  5. Open Job Queue Entries and confirm that the POS365 invoice-posting job has the status Ready.

When these requirements are met, the invoice is eligible for processing during the next scheduled job queue run. Normal Business Central posting validations must also succeed.

 

Indepth guide link: "https://help.posone365.com/pos365/-job-queue-entries"