What should I check if the card terminal is not responding?

Description
Use these checks when POS365 cannot communicate with the card terminal or a card payment cannot be completed.

Answer

• Make sure the terminal is powered on and sufficiently charged.
• Restart the terminal.
• Check that the network cable is securely connected to the terminal and router.
• Confirm that the router has internet access.
• Check that the terminal uses the correct IP address and port for the POS computer.
• Check that the firewall is not blocking POS365.
• Perform a test transaction to determine whether the terminal can communicate with the payment provider.

If the terminal displays a decline or payment error, contact the payment provider for further assistance.

Indepth guide link: "https://help.posone365.com/pos365/hc/en-dk/articles/11421700122396-troubleshooting-card-terminals"