---
title: Set up and use return reasons
description: This guide explains how to set up return reasons in Business Central and select a reason when processing a return in POS365.
---

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# Set up and use return reasons

## This guide explains how to set up return reasons in Business Central and select a reason when processing a return in POS365.

**Step 1: Create return reasons in Business Central**

 **![](https://help.posone365.com/hs-fs/hubfs/image-png-Oct-20-2026-12-04-48-3638-PM.png?width=670&height=332&name=image-png-Oct-20-2026-12-04-48-3638-PM.png)**

1\. In Business Central, search for **Return Reasons** and open the page.

2\. Select **New** to add a reason, or **Edit List** to update an existing reason.

3\. Enter a **Code** and **Description**, for example **SIZE** and **Wrong size**.

4\. Select **On POS365 \[PON\]** for the reasons you want to use in POS365.

5\. Check that the page shows **Saved** before leaving.

 

 **Step 2: Check the reasons in Admin Center** 

![](https://help.posone365.com/hs-fs/hubfs/image-png-Oct-20-2026-12-05-14-3325-PM.png?width=670&height=332&name=image-png-Oct-20-2026-12-05-14-3325-PM.png)

1\. In Admin Center, go to **Integration** → **Return Reasons**.

2\. Check that the relevant reasons appear with the correct **Code** and **Description**.

 

 **Step 3: Select a return reason in POS365**

 ![](https://help.posone365.com/hs-fs/hubfs/image-png-Oct-20-2026-12-05-27-7857-PM.png?width=670&height=351&name=image-png-Oct-20-2026-12-05-27-7857-PM.png)

1\. Open the refund tab and start your return. For the full manual return procedure, see [Manual refunds](https://help.posone365.com/pos365/hc/en-dk/articles/18934917870108-how-to-make-a-manual-refund?hsLang=en).

2\. When **Select refund reason** opens, check the product shown and select the relevant reason, for example **Wrong size**.

3\. Select **Confirm** and continue the refund.

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