---
title: How do you make a manual refunds?
description: This guide explains how to make a refund based on the name of an item in the POS365 app.
---

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# How do you make a manual refunds?

## This guide explains how to make a refund based on the name of an item in the POS365 app.

*This guide explains how to make a refund based on the name of an item in the POS365 app.*

**Step 1:**

*![how to make a manual refund](https://help.posone365.com/hubfs/Knowledge%20Base%20Import/how-to-make-a-manual-refund-e3dcd73e6e-4.png)*

Open the refund tab marked with  ![how to make a manual refund](https://help.posone365.com/hubfs/Knowledge%20Base%20Import/how-to-make-a-manual-refund-f41deb1c0a-4.png)

**Step 2:**

*![how to make a manual refund](https://help.posone365.com/hubfs/Knowledge%20Base%20Import/how-to-make-a-manual-refund-9e13416ca8-4.png)*

1\) Click on 'Manual refund'

2\) Type in the name of the item you want to refund

3\) Click on 'Find product(s)'

**Step 3:**

**![how to make a manual refund](https://help.posone365.com/hubfs/Knowledge%20Base%20Import/how-to-make-a-manual-refund-5ad587b5fb-4.png)**

1\) By using plus (+) and minus (-), you can select or deselect specific items from the return order. If you need to return larger amounts, click on the field between plus (+) and minus (-)

2\) Once you have selected all the items you need to refund, click 'Return products'

**Step 4:**

![how to make a manual refund](https://help.posone365.com/hubfs/Knowledge%20Base%20Import/how-to-make-a-manual-refund-6ebc176d9a-4.png)

The selected item(s) will now be shown in the basket as a deduction from the receipt

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