Troubleshooting - Cash drawers

Here is a possible error checklist for a cash drawer.

• Check if the lock is shut.
  • If it is, open it with the cash drawer key.

• Check if the cables are connected to and from the printer.
  • The Cash drawer functions via a cable from the printer to the cash drawer; please ensure that this cable is connected correctly in both the printer and the cash drawer.

• Check if the cash drawer is selected in POS365.
  • In POS365, navigate to settings - Hardware, add a receipt printer, and select yes when prompted for a cash drawer (Select printer for receipts).

Note:

For guides in setting up Cash drawers, please see the section on hardware and/or our hardware connection guide: 

Explainer - Hardware connection guide